Fraud and poor service at MetroAccess
WMATA's week of bad press continues with an account of fraud and poor service at MetroAccess, which is WMATA's paratransit service. Some people, such as taxicab drivers, would bilk the system of money. Though Metro's transit police did not follow up on some instances of fraud, they did investigate some of the other scam artists and barred them from doing any more work for Metro.
I've heard some awful stories about MetroAccess in person. Sometimes drivers never show up to pick someone up. Repeated instances of this can cost the customer her job. The Post story describes people who gradually shrink into a life at home because of poor MetroAccess service.
In the story, WMATA asserts that most MetroAccess users are happy customers.
Post Author:
massysett | 9:27 PM |
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