WMATA to announce new "line managers"
WMATA will announce new line managers for the Red Line tomorrow (Wednesday, May 18.) This new program will start with just the Red Line, though they hope to expand the program later. There will be one line manager and one customer service manager for the line. Supposedly these individuals will have responsibility for everything that happens on the line. That will include rolling stock, escalators and elevators, fare vending machines, station managers, train operators...
Have you seen Metro's organization chart? If not, see page 8 of this document (sorry, it's a PDF, I hate PDFs too.) There is a separate person to manage rail car maintenance, a person over "rail transportation" (how's that separate from "rail services," I don't know) a person for plant maintenance (that's facilities like stations) and a person whose sole responsibility is escalators and elevators. Perhaps WMATA plans to eliminate these bailiwicks and reorganize them by line. If not, I don't see how the line manager program will work. I can't imagine that the program will work if the single "escalator and elevator" manager suddenly has to answer to three line managers as well as to his current boss (who is, it appears, the deputy GM for operations.)
Unless WMATA substantially changes its organization chart, the line managers will have responsibility over nothing at all. But they'll be a great place for riders to vent their complaints.
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massysett | 8:31 AM |
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