Meet Julie
Meet Julie, the "Voice of Amtrak". From The New York Times:
Julie is the computerized "voice of Amtrak" who helps callers navigate the railroad's electronic answering system. But Julie is more than just an automated ticket agent. She offers a sympathetic ear and reassuring guidance. And during what is Amtrak's busiest time of year, she goes a long way in helping the railroad quell the impatient masses.
With her spunky personality, Julie is also a trendsetter among a new breed of customer service software programs meant to be a kinder and gentler replacement to the touch-tone mazes that for years left callers aimlessly pressing "one" for this or "two" for that.
Julie, I had to admit, drives me nuts, but just because she takes twice as long as a normal operator to get anything done. But, realtive to other computerized voice recognition software, she does a pretty accurate job of getting you a ticket from point A to point B.
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amg | 03:01 PM |
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Is Julie related to Sonya (she gets Sonya nerves), the computerised announcer who's electronic Essex girl voice used to make announcements on the London Underground?
I wonder if Amtrak Julie has blonde hair....
